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My column is dedicated to telling it like it is. I will always give you the best information available to me or the best advice I can. I will be upfront and never hide the truth from you.The one thing I will not do is you homework. I will try and point you towards the answer or help you find the answers you looking for. Ultimately you will have to find the answer yourself.
advice
I'm a person who avoids conflict and I hate rude people because when they're rude to me I end up crying and thinking about it the whole day. Today a customer came up to me and asked how much a product was but in order to answer that I asked him which product because there was 3 different ones of the same one. Then he said did you hear what I said? I said no because I didn't want to explain why I asked which product cause I'm not much of a talker then he went on and said "in school do you listen to your teacher?" And I said yes then he said well then if you can't hear somebody you'll tell them to speak up I said "ok" so I selected a random product for him and told him the price then he said "I don't want that one I want the regular one" okay wtf then you should've answered that when I asked (of course I didn't say that) I said okay I told him the price of the regular one but as I was saying it he added somethings else but the only thing I could think of was him insulting me so then I asked him to clarify what he meant. Then he rolled his eyes and said see you're not listening again I said I wanted this and that. So then I said okay, I gave him his order and then he asked me if English was my first language I said yes. And he said "wow" and walked away. That completely ruined my day and I ended up crying and had a panic attack I also had to leave work early cause that's all I could think of. How do I deal with rude customers and not take it personally? Or what's a way to be polite but rude at the same time so that the customer can't report me to the manager. I'm 18 btw with social anxiety (it's gotten better but as you can see I can't handle conflict I don't know how I'd deal if it was more than one customer today)
First of all if your going to deal with the public you need to grow a thicker skin and not take things personally. There are all sorts of rude people in this world and that guy was one of them. When you asked him which one he realized he knew less then you and had to put you down to feel superior. When he saw he was getting to you he felt compelled to squash you. This is a man who is stepped upon at work and at home and takes it out on everyone else. You were in a now win situation from the start with him.
I once worked for a major international airline at JFK. One of our flights was late arriving. There are certain rules governing late arrivals.
This gentleman comes up to me at the ticket counter and demands compensation for the late arrival. I look at his ticket and under the rules he is not due any compensation as we arrived with in the allotted time. He then starts in on me calling all sorts of names that he is a lawyer and he knows the law so on and so fort. When he ran out of steam I handed he a preprint form we have that explains our responsibility and told him if he felt we wrong he could write to the address on the fork.
HE then told me to do what is physically impossible and started to walk off. As he did I said, "I hope you enjoy your stay in our city." He replied with a one finger salute as the agent next to me was on the floor in hysterics. He thought that was the best non-insulting kiss off he had ever heard. My reply was, just following company policy.
The moral of my story is never take anything personally. I can't explain why people feel the need to berate people who are there to serve them but that is the way some or maybe most are. Had that gentleman been nicer I might have been inclined it was really my choice up to $50. But since he was being an ass I chose not to offer him anything.
So the best answer to your question as to how to how to get a dig in on one of those customers. Just say something like we thank you for your patronage, or have a nice day. If there all pissed off it will sting them and they might go to a manager but what is a manger going to say if you were being nice to them.
(Rating: 5) Thank you for this I plan on trying to grow thicker skin. That's the reason I got this job because my parents want me to be stronger and be able to handle rude people. Hopefully it gets better and thank you for sharing your situation!