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How I can improve online customer service quality on website
My some friends suggest me to use live chat on website, is that a good idea or not.
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Maybe give some free advice about: Internet & Web Design?
If you add live chat feature on website then website visitors get easy way to interact with you for their queries, you can instantly answer visitor's question in real time and satisfy them by using live chat service. Such as you can also analyze the potential customer who can turn into clients. For easy and proactive live chat, integrate eAssistance Pro live chat software on your website. [Link](Mouse over link to see full location)
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Perception indeed is key. People tend to engage more with a company which allows them direct input and specific response. It breeds an almost propriotorial feeling in them about the company, and usually greater loyalty. 'Write a review' functionality when you purchase an item is useful to other future customers, but not only that, it reinforces this feeling of involvement and engagement for the purchaser who writes the review. Think about setting-up an efficient work-flow to deal with it, you might become a victim of your own success and find you are spending more time on the customer feedback side than the nuts and bolts of being a vendor/retailer/service industry. Which might compromise the performance of the company. Then of course, your customer feedback will be far from complementary!
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It would all depend on how good your spelling and grammar are. Remember in an online chat the customer can see what your typing, usually. If so you can be judged by your spelling and grammar are before you have the chance to use and spelling or grammar checkers.
Customer service is all about perception. It is how the customer perceives you. The written word has no inflection to it. It is up to the customer to put the inflection into what you write. This is why grammar is so important. Poor grammar or the wrong wording can give the customer the wrong perception of you or your company regardless of how good you may be.
Before you put an online chat on your website. Make sure whoever is going to be working the online chat has the proper marketing and writing skills to do so.
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