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RESPECT!
At work, im known as the blonde little girl who is friends with everybody. I answer the phones for the company and nobody takes that postition seriously. I just wish that there was a way that i could get everyone to see that its not that easy dealing with customers calls all day. Any advice on how i can make my co-workers respect me more?
17/f
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You've received some odd advice here.
I work for a call-answer service. I do nothing but answer phones for real estate companies, so I know what kind of stuff you deal with.
How to be taken seriously? Don't cry. Don't complain. Do your job, do it well, and do it with a smile on your face. If you handle your job in a mature fashion, people will respect you more. If you start complaining or crying, people will see you as the one who can't handle the easy position.
As for them respecting your position... if you are hanging out with co-workers, mention a particularly tough call, and how you solved the problem. Don't complain about it, though. Just bring it up as if describing an accomplishment.
Try to model yourself after employees that you respect. Being respectable is the only way to gain that respect!
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Explain to them in detail what you have to do, what problems you have to deal with, the customer complaints, saying things to keep a customer with the company. i know it's not that easy and they probably don't know either. Don't let them get to you. If they don't respect you well screw them, who needs them. Right?
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I'm a part time receptionist here at work, and I know just how bad it can be to answer phones. Between disgruntled customers nad call back up and things of that nature it can truly be hell, and usually is.
A couple tricks to getting them to realize that your job sucks. Randomly start kinda crying one day when the call back up gets kinda really bad. Don't bawl, just sniffle a bit and say you're stressed from call back up, then take a deep breath and go on with your day (like you just bottled up everything real quick so you can go on with work). If you get a really nasty customer, deal with them and then immediately talk about how hard it is to keep your cool when they act that way. Be sure to talk about them a couple of times that day so people know it bugged you...
In general make a point to tell your coworkers about the job and its hardships. Sooner or later... depending how often you tell them, they will understand it's not all roses.
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Let the phone ring out... when it starts to drive them nuts tell them to pick up the phone.
Just hope it's a nasty customer!
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