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humorist-workshop
Job Stress
I work in a convenience store and have to deal with some very difficult customers. It has almost become a daily occurrence.
I do my best to be helpful but some people are really rude. This is stressful, especially if we
are busy.
Do you think that people are just becoming more and more rude or could I be doing something better in dealing with my more difficult customers?
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Ok, so I have worked in convenience stores off and on through my working past.
I understand where you are coming from about rude customers. Been there, done that.
Listen, something my mother taught me about working at a job, is that even if you make $5 per hour, you do your job as if you are making $100 per hour.
Not only does that include your shift duties, but how you deal with customers. Keep that in mind, because it truly does give your job a brighter atmosphere.
It helps a lot if you always greet them with a smile, and ask them "How you doin' today?". When they leave, you tell them "Have a good one, now!"
Call them by name, if you know it. Someone your own age group, you call them by first name, someone older you call Mr. or Ms.
If you don't know their names, Sir, or Ma'am. (Well, the "Ma'am" can be shakey ground, unless they are old enough to not be offended by being addressed as such. Women folk don't like to be reminded that we are old enough to be addressed as "Ma'am"! Safe age would be, say, 50's. "Sir" no matter what the age.)
You never want to put them off for some other duty, unless it is something that is impossible to put off, or unless you are dealing with a customer who was there first.
NEVER make them feel as if they are a burden to you. I know I would be rude to you if you came off that way to me!
They are likely being rude because they think you don't care about them, and they think they are just another face in the crowd.
Show them that you think they are somebody- they aren't just another face, and you DO care about them coming into your store. They would appreciate you so much more, and they would very likely warm up to you and seem less rude.
NEVER be rude to them. Even if they just want to act like a grump every time they come in. You have to remember that you are paid to do a service to the general public, and the general public is who pays your paycheck.
HOWEVER. If a person is just so amazingly rude that you wish for them to leave (yah, there are people like that out there...) you DO have the right to refuse service. There should be a sign posted that is visible to customers that says just that. But POLITELY ask them to leave the store. Don't get rude or nasty with them.
If they refuse, report it to the manager, and if they aren't there, call the police to remove them from the premises. (It seldom will ever come to such drastic measures.)
Put yourself in their shoes, and think of how you would want to be treated and talked to, ok?
I hope if you try this, it makes your job easier and more fulfilling. :)
ygs-29/f
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well, whhen someone ask you a question are you like, OK sure let me get right on it, with a smile, or are you like "ughhh hold on. im doing something at the moment, give me a minute." like hows your attitude? when people that work in like grocery stores or whatever, and do that, i get mad. and sometimes people are rude, just because there having a bad day, or there in a rush or something. i wouldn't worry too much about it, as long as you know its not you, causing them to be rude.
and you wonder why people are rude to you..
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Some people are just like or it can be a misunderstanding, sometimes when people are in a rush or stressed out, etc. we can act differently.
Just go on the same (polite, patient, etc) and dont let it stress you out.
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just remember 'the customer is always right' even though its not always true thats the way it has to be...especially if you wanna keep your job. theres probably nothing you can do to improve yourself if your doing the best you can. just always be polite to them even if there a pain in your a$$. dont let it put stress on you..just be like there d!@#s anyway! lol hope i helped
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