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Trojan virus that I can't delete
My computer is infected by a trojan virus that came in through a video off the internet. I know where the file is and everything but it won't let me delete it saying that another program or person is using the file and won't delete. I use Trend Micro PC-cillin Internet Security and attempts to clean and quarentine the virus failed. The file is a Video AudioX Object. I dunno how to get rid of this virus if anyone has any ideas please let me know I want to get rid of it as fast as possible. thanks.
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Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
Well, you know this type of virus that you are describing is probably a Troajn.vundo or a Trojan.Hachillem or a Sonar.Heuristic.120 or a spyware.Go to the site below and follow the instructions below too.
[Link](Mouse over link to see full location)
now :
1) Download the antivirus software by clicking "Download free trial" box.
2) when it's downloaded just install
3) When installed open it and press "Live Update" then press the "Live Update" box.
4) When completed, close the antivirus software and reopen it again.
5) Press the "SCAN" box
6) Then press NORTON POWER ERASER (NPE)
7) Install it if it is required
8)run norton power eraser
9) Press the "SCAN FOR RISKS" BOX
10) wait untill scan is finished.
11) Then (the program might requires for a restart ) if not just press "FIX NOW" and then restart your computer.If it needs restarting before that , you should restart your computer and wait until the NORTON POWER ERASER pop-up
.Then press "fix now " and restart your computer.
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www.download.com
Look for and download the following:
Spybot - Search and Destroy
Ad-Aware
Run those two programs one after the other and it should get rid of it. They look through registry files/keys pretty well and both programs delete bad files off your computer for free. Hope that helped and good luck.
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I can help you more if you send me a personal question with more info, including the name of the file. If you're going to send me a personal question, don't use the method I describe below. If you just delete the file outright, like I tell you how to do below, it could make it worse.
Make note of where the file that you want to delete is. Turn off your computer. Turn it on and immediately press and hold F8(if it doesn't work the first time, wait longer before you start holding F8). You'll eventually get a menu. Select "safe mode with command line" using the arrow keys, and press enter. Some text will go on the screen and after a while(sometimes up to 20 minutes), you'll get a login screen. Log into your user account. You'll get a command prompt(C:>)
Type this in:
del /F "C:wherever the trojan is"
and press enter. If it asks for confirmation, type y and press enter. Make sure you put "quotes" around the filename. Make sure you use the backwardslash, not the forward/slash.
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hey, you need to take it to like best buy or compusa. some store that will knw how to fix it, because unless theres a comptuer genious in the family, theres really no way of fixing it by yourself.
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try going to task manager,, and look for the archive to see if it is open ..but obviously without you open it ..just see if its in process section ..if it is ..close it ..then try to delete it now ...also if that doesn't work .try ad-aware, and antivir they are really really good
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