OMG I just had the worst night ever at my job. Well I work in a large superstore in the clothing department. This lady wanted someone in the toy section to help her take down a game on the top shelf. I told her I'd help find someone from that department to assist her. Well I couldnt find anyone and then she started to get really mad at me. I was under a lot of pressure so I phoned the manager of the store. He said that no one showed up for work in the toy department that night, so no one could help her. Then I told him how mad she was and then he got mad at me and said "what what does she expect us to do??" and then I tried to calm him down and then he said he would send someone to help her. Well finally someone came down to help her but I'm really worried that I'll be in trouble for what I did. I didn't know what else to do, so I felt phoning the manager was the only option I have. Also, I have to be at work tomorrow and I'm terrified the store manager is going to complain about me to my supervisor. Does anyone have any advice? And do you think I'm in a lot of trouble?
I used to work at a large retail store (It was all baby stuff) I worked in the furniture department. I was off of work, already clocked out, had my coat and hat on, and apparently as I was walking out of the store some woman tried to stop me and ask for help. I never heard or saw such person. Then next day I was called into my manager's office and was yelled at (YELLED AT)because apparently she complained to the service desk afterward. Total bullshit and totally bogus, yet I was still written up for it.
MELiixMARiiE answered Monday November 21 2005, 7:33 pm: No I don't think you will be in trouble at all. It's not your fault the woman got upset over nothing and it's not your fault nobody showed up for work that night. I think you did the right thing phoning the manager of the store because his job is to help out. The manager has more experience and knows the things better so that's who you should have gone to whenever you needed help, and that's what you did. If you get in trouble tommorrow, that's stupid cause I don't think you should ( will ). There's always bad customers every now and then and I'm sure the manager understands that. I hope I helped.
xxoBriannax answered Monday November 21 2005, 5:46 pm: Why would you get in trouble, it isn't your fault that the person that works in the toy department wasn't there and the lady you were helping was in a bad mood. Don't be scared, you did nothing wrong. If anything, phoning the manager was a good idea (in my opinion). [ xxoBriannax's advice column | Ask xxoBriannax A Question ]
x0brittany0x answered Monday November 21 2005, 2:02 pm: I don't think you could get in trouble. You did the right thing. You don't work in the toy department so you had the right to not get the game down. That was not your deparment so you didn't have to do it. I don't really think you will be in trouble over this because you did what you needed to do to assist the customer.
bAhAmAmA0250 answered Monday November 21 2005, 11:31 am: I highly doubt your in trouble. Its gone and past and im sure you will be fine. If u do get into trouble then you should tell him what you told us. It was the only option you had left.
Advicelady6798 answered Monday November 21 2005, 10:02 am: I dont think you are in any kind of trouble. Its not your job to take care of someone elses job its not your fault they didnt show up for work and you did the right thing trying to help out. Anyone that should be mad is you. It was the only option for you. He had no right yelling at you b/c you were just doing your job. He is the kind of person that is trying to intimidate you. If you go to work like you dont care what happened he will get mad and not say anything. [ Advicelady6798's advice column | Ask Advicelady6798 A Question ]
craazylau answered Monday November 21 2005, 9:54 am: I honestly honestly don't think you have anything at all to worry about! When there is a problem at work which you can't deal with you need to find somebody with more authority than you to sort it out! So you phoned the manager. That's the whole point of a manager- to overlook the running of the store. There was a customer who needed assistance- and he is ultimately in charge of that! Without customers he wouldn't have a job. The only reason he got mad at you was because he didn't know what to do and he was cross that no one showed up from the toy department so he took it out on you. The manager will not complain as as you say you had no choice and it is his job as manager to overlook the running of the store and to sort out problems. Anyway the manager must have thought you were right in ringing him as he sent someone down to help you!! If you do get a complaint against you (which i very much doubt) you need to say that you felt you had no other option but to ring the manager, and you had to do it because otherwise the customer would not have been given good service and you try and make sure that all customers are served properly because that is your job. But seriously don't worry about it- you'll get there tomorrow and wonder what you were worried about i promise!!! Good luck [ craazylau's advice column | Ask craazylau A Question ]
karenR answered Monday November 21 2005, 8:25 am: You did the right thing. You tried to help the customer as best you could.
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