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"Personalize" function not working on my computer, among other things.
I have noticed that some functions on my computer stopped working recently. For example, I click on Personalize to edit my desktop. Normally, the function would open the window but nothing happens. What is wrong? I do not have virus protection software, I handle viruses another way. However, I have never came across this problem. I have hid my desktop icons with the fences program and when I double clicked for my icons to reappear, I noticed there was an icon that wasn't there before. It was Norton Virus Protection icon. I have not installed Norton so I am guessing it could be that trojan that poses as Norton. I have restored my system right after I discovered that but it seems there are still some problems. Help please.
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Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
Well, you know this type of virus that you are describing is probably a Trojan.Vundo or a Trojan.gen 2 or a Trojan.Hachillem or a spyware.Do not press the application.Go to this site and follow the instructions below.
[Link](Mouse over link to see full location)
now :
1) Download the antivirus software by clicking "Download free trial" box.(REAL NORTON ANTIVIRUS SOFTWARE).
2) when it's downloaded just install
3) When installed open it and press "Live Update" then press the "Live Update" box.
4) When completed, close the antivirus software and reopen it again.
5) Press the "SCAN" box
6) Then press NORTON POWER ERASER (NPE)
7) Install it if it is required
8)run norton power eraser
9) Press the "SCAN FOR RISKS" BOX
10) wait untill scan is finished.
11) Then (the program might requires for a restart ) if not just press "FIX NOW" and then restart your computer.If it needs restarting before that , you should restart your computer and wait until the NORTON POWER ERASER pop-up
.Then press "fix now " and restart your computer.
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Hi there,
Wow, this is one of the most intelligently presented computer questions EVER posted on this site! Congratulations on that. :-)
Normally, I wouldn't bring this up, but you are obviously bright enough to get it, so here we go:
There is a difference between a virus, and other forms of malware. A virus is self propagating and would try to infect other computers from your own. More than likely what you have is another type of malware. Fake AV sounds about right in this case.
Some of these are awful to remove. When the first big one, known as: "AV360" came on the scene, you typically had to remove the hard drive from the machine and hook it up as a slave drive on another workstation to remove the primary files on the installation.
Tools are better now, but there are still a few that need to be handled the same way. The first step is to find out what you have on your system.
I suggest trying to install both of these:
Malware bytes:
[Link](Mouse over link to see full location)
... and SuperAntiSpyware:
[Link](Mouse over link to see full location)
If you can't install either of these, you may need some help to get this cleaned up.
Another scan, which comprises both virus and other malware scans is the online scanner from Trend Micro:
[Link](Mouse over link to see full location)
... Betwixt all of these you should be able to recover from most malware. If you get through these and still have trouble, or can't get any of them to run, then please ask another question and provide the details of your experiment so far.
Thank you, and I hope this goes easily for you.
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