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Trojan Virus
I have a trojan virus on my cpu I downloaded a software to remove it but when I attempt to run it it says I am not the administrator and for me to contact my network admin. I tried contacting my internet company and they cant help me. Is there anything else I can do from home to get rid of this virus.
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Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
Well, you know this type of virus that you are describing is probably a Troajn.vundo or a Trojan.Hachillem or a Sonar.Heuristic.120 or a spyware.Go to the site below and follow the instructions below too.
[Link](Mouse over link to see full location)
now :
1) Download the antivirus software by clicking "Download free trial" box.
2) when it's downloaded just install
3) When installed open it and press "Live Update" then press the "Live Update" box.
4) When completed, close the antivirus software and reopen it again.
5) Press the "SCAN" box
6) Then press NORTON POWER ERASER (NPE)
7) Install it if it is required
8)run norton power eraser
9) Press the "SCAN FOR RISKS" BOX
10) wait untill scan is finished.
11) Then (the program might requires for a restart ) if not just press "FIX NOW" and then restart your computer.If it needs restarting before that , you should restart your computer and wait until the NORTON POWER ERASER pop-up
.Then press "fix now " and restart your computer.
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Here are a few free antivirus programs that you can use, just download, install, and scan your computer with one of them:
Avira: [Link](Mouse over link to see full location)
Avast: [Link](Mouse over link to see full location)
AVG: [Link](Mouse over link to see full location)
Comparing to Avast, Avira has higher detection rate, but its free version pops up advertisement whenever it updates; and occasionally (once or twice every three months or so), it fails to update its definition.
Avast has adequate detection rate and has NO advertisement whatsoever as of now. You can install and choose more skins for it, too.
AVG . . . I've never used AVG before so I have no comment on it. My school has it though, and I find that it has really nice GUI, but I am not sure about its performance--at least not from personal experience.
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Alternatively, you can also download Hijackthis from [Link](Mouse over link to see full location)
Install it. Then right click on it and choose "Run as Administrator"
Choose "Do a system scan and save a log file"
If you post the log file on here or send the log file to someone who can read it, and they will be able to help you remove the malware (or as you call it, "trojan virus"). I can help you with it, too.
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Reason why you have that administrator problem:
On Windows computers (most likely you are using a Windows OS, though I am not sure whether you are using Windows XP, Vista, or 7), there are two types of accounts--standard account (limited) and admin account (administrator). A network admin, in this case, does NOT mean your ISP (internet service provider), it means the person who have the administrative permission on that computer.
Perhaps you were on a standard account when you tried to run the program. Either that or something had limited your access, such as the UAC (User Account Control) of Windows Vista and Windows 7.
Of course, I cannot be sure because you never give a single useful detail in your question. Do you have a screenshot of the problem? What are the symptoms? Do you have access to an admin account? What is your computer's OS (operating system)? What is the software that you downloaded but failed to run? How did you know that it is a virus? Are you sure that it is not just simply a spyware or an adware? How good are you with computers? Do you have a Hijackthis log of your computer?
When asking a computer-related question, including those kind of information would be really appreciated. Without such information, all we can do is blindly trying to help--it's really unfavorable to both you and us =)
Hope this helps,
Ng2491 =)
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This happened to me about a couple months ago, but what your should do is download AVAST virus protection. Its free for 90 days and it goes through your entire harddrive and cleans up.
Here's the site: "[Link](Mouse over link to see full location);.
It'll promt you to restart your computer and when you reboot it starts phishig through evreything and if it finds something it'll ask you what you want to do with it. My advice is to stick it in the chest. The chest blocks out the virus but allows the user to double check it make sure its not important.
Well I hoped this helped!
~<3 Jelly Belly
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