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Scared
I just got hired to work in a store, and I am really excited about this! However, at the orientation we watched these movies & one was about people who steal clothes professionaly. While I was wathcing it, I was like okay, whteer it's not going to happen to me while I am there. But then the managers started talking about how they use to work at the same store in a different town & they have had people like that before, and that those people are starting to catch on that a new store is open! They said they have even seen a few of them walk in before. I know the movie told us what we should do...go up to the person you suspect, ask if they need help, and then don't take your eyes of the front. But then there are these people who come in to distract you, so it said to make sure you get someone else to keep and eye. It also gave these code things you can use. HOWEVER I am so scared this will happen in front of me, and I will either a) not be able to stop it & get in trouble b) accuse someone wrongfully or c) freak out and not know what to do!!!! Has anything like this ever happened to anyone, and if so what did you do? Or if not, any advice on how to act?
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Well useually more people work at that store so they can help that person while you help others.so dont be scared .And good luck
Lots of luck & hearts,
Miss Thang
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anonymous -
I currently work at a department store, and we watched probably the same video.
What we've been told to do are any of these:
1) Dial the surveillance room to keep an eye on the suspicious people.
2) If you think you're being distracted, page another employee to help you watch your area and help one customer while you help the other.
3) Call security to walk around the area to scare off the people if they are there to steal.
These things do work, but trust me, if you get stolen from, it's not your fault. Things like that happen all the time at my store, but sometimes there isn't anything we can really do about it.
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If you suspect someone, take a minute to figure out why. Are they checking to see if people are watching them? Do they go in the dressing room with 3 outfits and come out with 2? Did their purse or backpack suddenly get much fuller? Did their clothes suddenly get bulkier?
Most people like this will stop what they're doing if they realize you're watching them. Asking them if they need some help is a tactful way to check. That way if they're not doing anything wrong, they just think you're being helpful, but if they are stealing, it lets them know someone is watching.
When in doubt, ask another co-worker. If they see the same things you are, chances are you've got someone trying to steal and can take the appropriate measures to stop them such as telling the manager or alerting security.
Hope this helps. Good luck in your new job.
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my advice is to follow your instincts...you have every right to ask to separch peoples bags if you think something is up..better to be safe than sorry...plus the store will get a reputation..the reputation of "dont mess with them because you will get caught" ..so being more cautious is better than not being cautious enough. ..dont get nervous! ive seen workers walk around the store while the other person stays at the register..this helps prevent stealing as welll..so maybe try that?
you'll be fine..i hope i helped out
-melissa
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