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humorist-workshop
would you report them?
let's say you went to a grocery store and you mistakenly dropped a glass bottle on the floor and it broke open and one of the cashiers call you crazy in Spanish and the other cashier laughs and says yeah in spanish....(assuming you don't speak nor comprehend Spanish) but you do, would you report them to the corporate office if there was no manager around? it's like todays cashiers etc fail to realize that If they didn't have customers at their store they wouldn't have a paycheck.....
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I am a cashier and from that stand point, can share what companies usually teach their cashier. Customers are going to see and notice cashiers, not the shelve stockers, or other staff, or in restaurants, the wait staff not the cooks. So their best impression of customer service and the whole company as well is going to come from the cashier. It does not matter if a customer spills something, knocks something over, is very tedious to deal with because they can't make up their mind, or if they're in a bad mood dumping on everyone including cashiers, basically they can have valid reasons or no reason at all to act as they do, but no matter what, you treat them like a guest or friend in your home. Smile, friendly, never argue, never ridicule, always say please and thankyou or remember your manners.
The reason why is simple, customers help supply the money that goes into your paycheck and on a grander scale, keeps the company not just afloat but thriving from many happy return customers who also tell their friends and family.
So according to what a cashiers role is, either these gals were never trained properly or think they are above the rules. And so, they are totally out of line. Call the management and tell them. People don't usually bother with little errors or mishaps. Even sometimes a few people will not call and complain about a grievious one like this. But they pay attention when someone takes the time to call in complaints or compliments because a big impression was made there, a bad one or good one so its most likely that they will believe you. Notes like that go into an employees personell file and if there are ever future complaints, its likely they will be fired. Plus this helps give management an alert to s tart watching those girls more closely, especially when they dont think they are being watched.
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If it were me and I did speak Spanish I would say something nasty back to them about assuming a customer does not understand their language and how rude it is to make fun of anyone especially someone you are dependent on for a paycheck. Then I would leave my cart where it was and walk out. But that is me.
Yes I would think it appropriate to go to the stores website, most all have them today, and write a complaint. Writing a complaint just does not make you feel vindicated but it brings a problem to the attention of management that could be costing them customers and business. While the two employees will not appreciate you complaining the management of the store will.
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