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Mistake! Embarrassed!
When I came home from school, my mother was bawling in tears because of what her sister told her happened to my grandmother at the hospital last night. my mother told me and I was very angry and decided to call the hospital, speak to the manager, and have a good complaint about the nurse that gave my grandmother, her patient, VERY poor treatment given to her. But I guess my mother is pretty messed up because she didn't tell me things 100% exactly, which means I did not tell the manager the 100% truth (unknowingly. So thinking back about it now, I kept pausing alot trying to rememebr the exact words she told me to the manager on the phone, so she probably thought that I was trying to make up stories to make that nurse sound really bad to get her fired. Which don't get me wrong, the nurse should be fired for the things she did that were unprofessional. But overall, the things that I told her were half and half true and false. And the manager will try to have a talk and find out who that nurse was by the end of the week and let me know.
So I told her a few wrong things, which doesn't make the nurse sound any better, but when she discovers some things I told her happened that weren't true (because I don't know what my mother was thinking when she told me)by the time she calls me back, she's going ot think that I'm an asshole when I'm just really concerned! SO what happens now? I was so angry that I had to call ASAP to get my grandmother the help that she really needs and to make sure that that nurse gets what she deserves, but now I feel so humiliated and embarrassed and like I'm about to have a breakdown!
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First of all the unit manager, unfortunately, gets these types of calls all the time. She understood that you were upset and depending on how you presented your side to her she may have also understood the information was third hand so she is investigating to get at the truth of the matter.
There is nothing for you to be humiliated at these things happen where loved ones are concerned especially when they are ill and in the hospital. Unfortunately nurse like the rest of us have bad days too, even though they are expected to be at the top of their game everyday all day. Your grandmother may have gotten poor treatment but if it was the correct treatment is what counts.
Now what you need to do, when you can remain calm, is call the unit manager back and have all the facts. I would suggest you write them down first so you can check them off as you go. Apologize for how you acted in the first call, you can explain that you were upset and afterwards you have learned not everything you spoke of was as you made it out to be.
Discuss with the unit manager what went on in your grandmothers room that night. One thing you need to know is if this is something your Aunt observed or another family member observed or is something your grandmother told your Aunt. This is important as elderly sick patients sometimes do not perceive things as they would if they were not ill.
Calmly review with the unit manager what you know, you might even suggest a meeting with the unit manager and the nurse before you jump to any conclusions.
When you have all the facts you can then make your decision. At the very least you can request that this nurse not be assigned to care for your grandmother for the duration of her stay at the hospital. This is your right. Do not ask that she be fired as this would put you and your family in a legally liable situation should the nurse wish to press the issue in a Court of Law.
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Call the hospital back. Tell them that you are sorry for the confusion, and that the nurse didn't do as bad of a job as you thought. tell them you were just concerned about your grandmother and see if that helps any. A nurses job is on the line. I don't know the exact treatment they gave her but if it was bad, then i would be pissed off also. Just tell them there was a little 3rd generation confusion and that you are sorry. Hope this helps, and i'm sorry about your grandmother, i recently lost mine
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