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Reconstructed Shirt Purchase Gone Horribly, Horribly Wrong.
I ordered a reconstructed shirt from a site (not gonna put the name of the site), and they said it could take up to six weeks to receive it because they had to get the shirt in & reconstruct it. Well, around the six week mark I still hadn't heard anything, so I emailed them & they said they had just got the shirt in to reconstruct & they'd ship it out in a few days. About a week went by & I still hadn't received the shirt, so I emailed again. This time they said that they promised they weren't going to scam me & that they were working on the shirt now & it would be shipped in a few days. That was last week & I still haven't heard anything.
I know this is probably a stupid question, but what should I do? I'm afraid if I keep emailing them they'll get aggravated & won't do a good job on the shirt, & they don't accept returns. Also, if I don't want to ask for a refund because I used a prepaid card to order it & the card is inactive now, so I won't get the money back (it's happened before). Any advice?
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Maybe give some free advice about: Random Weirdos?
I find that I am a great deal older than most of the advisers on this site, so my advice will be somewhat different from what you might receive from others. My advice is more like what you might get if you asked a grandparent.
You said you used a prepaid card. If you still have the card call the customer service number shown on the back of the card. Tell the customer service agent your problem with the merchant. If they can contact the merchant to verify the merchandise has not been shipped then they should be able to refund your money and debit the merchant. They may not send you cash; they may send you another prepaid card in the amount you spent.
Just because the card is in active does not mean you should lose your money if the company you're dealing with cannot fill the order.
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Yes I've had a simular problem before. Honestly, If you've waited that long for the shirt to be returned it sounds like they might not be returning it or it is taking them a looooooong time to get around too it. I would try calling them and exsplaining the issue. You could also ask to talk to a manager or someone in charge. The number one thing about the internet is that it is not completely trust worthy and sadly...even when it comes too buisnesses. It very well be a scam and if you've waited that long to hear back then I would start thinking so. I would try calling, If you get a negitive responce then maybe it's time to close your bank account just to be on the safe side. If you don't get the shirt back I don't think there is much you can really do.
-BahaiMa22
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