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serving alcohol
ok, i've been a server for two years but the place i have worked doesn't serve alcohol & i just recently turned 18 in september anyway. well, im quitting that job and going to another restaurant which DOES sell alcohol. i applied for several jobs, and got interviewed at one where it was a "scored interview". one of the questions was along the lines of you have a table where a customer has had multiple drinks but reaches for her keys to drive home, what should you do? i answered that i would ask another member of her table if they could drive home or if she'd like to call someone to come get her and drive her home. well i guess i didn't score high enough because i didn't get that job but i got this one instead. i start this weekend and i'd honestly like to know what i should do as a server in that situation. or in any other alcohol-related situation. if the customer seems to be getting quite drunk but keeps ordering drinks what should i do? as far as i know i have no right to deny drinks to a customer right? for anyone who has been trained to serve alcohol can you please tell me all you know? im not sure if they'll explain this to me when they train me or not but i'd like some tips from someone who has served and experienced this first-hand. thanks!
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Maybe give some free advice about: Random Weirdos?
If ya really want to know the answer, I'd call up another restaurant that cells alcohol, or better yet, go to the place and ask for the manager. I personally would explain to the manager that you were asked that question at a job interview and you replied with _______. Then ask, "So, I was just wondering, what SHOULD you do in that situation?"
Or you could make up a story as to why you want to know...
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I don not know about in restaurants but when I worked in a grocery store cashiers were allowed to deny someone buying alcohol. If they wanted to argue with you, our managers called the police and had them arrested for public drunkenness. If I were in your situation I don't know that I would have customers arrested but if they become to drunk tell your manager, they will inform you about how that establishment handles these situations. However, if there were children that might be riding in the car with them, I might call in an "Anonymous Tip" if you know what I mean.
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If the customer tries to leave, first of all try to stall them. Ask them if they would like somethign else, such as food and water. Something simple but time comsuming. While this is going on call the person a cab to take them home or organise for the police to drive them instead. At least, of the person puts up a fight, the police can keep them in overnight and you'll know that they are in safe hands.
Hope this helps!
xx
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