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Resaurant food return policy
1. If a customer orders, but then demands a refund while the food is almost finished cooking, because they thought it was too expensive, is the money returned?
2. If a customer eats the food they ordered, then say they did not like it, is the money returned?
Thanks. My parents have a restaurant, so I was curious.
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Well, every restaurant is different; it's up to the owner to decide how these situations should be handled.
My own opinion:
Obviously, the people you described above are idiots. But they're also customers with money to spend. If you refuse to refund their money, they'll be mad and probably not return, and possibly badmouth your restaurant to their friends. But if you refund their money, even for a stupid reason, they'll be happy and have a good opinion of your restaurant. They'll likely return, and next time you'll get to keep their money.
Soooo... even though you're losing a small amount of money by giving them a refund, you'll probably gain more in the long run by making your customers happy... even the stupid ones!
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What kind of a restaurant is it? normally you dont pay until after they eat.
Normally the money does get returned or they can trade it out. But if they eat it all then no. Because obviously it wasnt that nasty.
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1. if a customer pays before, they would have to be a total moron to realize five minutes later that they don't want to pay that much. if they ask for the money to be returned, somebody needs to beat the crap out of them. in that case, no refund.
2. if they didn't like it, big whoop. no refund. if they get food poisoning, then they get a refund. but if they just didn't think it was very good, then they still have to pay for it. unless it is not sanitary.
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There is an implied contract at restaurants that is normally respected by the law.
The contract is this: You will order off the menu, receive what you requested (will all the normal sanitary and sane sort things met as well) and then you will pay for that service.
In both cases, it would be up to the restaurant manager to make the call. It's a little odd I think, that is both cases your patrons paid BEFORE receiving food, that isn't typical.
In case one, if I were the manager, I would refuse the refund. If they had already paid, then they knew exactly what they were getting and they knew how much it was. If they had a problem, they should have spoken up sooner then that and not paid the requested amount. Prices are listed on menus. When prices aren't listed, you shouldn't be eating there unless you are damn wealthy.
In case two, it would really depend on the circumstances. I would bet money wouldn't be returned per say. Another dish could be prepared more to thier liking, or they could be offered free drinks, deserts or a restaurant credit.
All of this is strange to me though. I've never been to a restaurant where you pay BEFORE your food is served. Maybe at cafeterias that happens, but not as restaurants... weird.
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