hi, well today me and my friends went into this "asian fish market" store after school, like we usually do. And my friend bought a chocolate bar, and while he was opening it, he looked at the use-by date and it had allready gone off. i still have the bar, and my friend took picturs , even of the owner! what shall we do? should we report him to the health service? thanks in advance
Technically, a store isn't breaching Health and Safety Regulations if the old stock is marked as 'old stock' or as being out of date. In my case, it wasn't marked, so we went and contacted the store, who apologised but refused to give me my money back.
However, after this point, they put up a sign stating it to be old stock.
Basically, I think you need to do the same thing. You paid for goods that were in substandard condition and therefore, you should be recompensed. Make sure your friend keeps the chocolate bar and the wrapper and go back to the store. Let them know (calmly and politely) that you had purchased the chocolate from them and it was out of date. Also let them know that selling unmarked old stock is against trading standards regulations, if they then kick up a fuss.
If they refuse to do anything further or are rude, then you could consider taking things to the Health Service but speak to someone about this first, so you know whether or not it is worth the effort. [ Vikki27's advice column | Ask Vikki27 A Question ]
FrEe2bMe answered Saturday September 2 2006, 3:10 am: Generally, you need to look at the contact number located on the back of the wrapper. It will provide you with a 1800 number. You can call and complain, but you'll need the wrapper to provide them with the packaging info. They will probably accomadate you for the inconvienance. :) [ FrEe2bMe's advice column | Ask FrEe2bMe A Question ]
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