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Paint Shop Pro


Question Posted Saturday June 11 2005, 10:42 am

I used to have Paint Shop Pro that someone burned for me but I felt guilty for using it because I knew how illegal that was. I deleted it & decided I would just download the trial because I knew that I had money coming so I could *buy* the full version. Needless to say, I was unable to successfully download the trial version. Near the end of the downloading process, this is what happens:

Error 1931. The Windows Installer service cannot update the system file C:\WINDOWS\...\msvcp60.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.

Then I click okay and it continued downloading...

Then another box comes up that says: Files that are required for Windows to run properly have been replaced with unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows XP Home Edition CD-ROM now.

The only problem is, I never got that CD-ROM. My computer came with Windows XP & I never got a disk with it.

Then I click Cancel... & obviously that is unsuccessful because it comes up again but I click cancel on that.

Then one last box comes up and says: Error 1933. This setud requires Internet Information Server 4.0 or higher for configuring IIS Virtual Roots. Please make sure that you have IIS 4.0 or higher.

I click okay & the installation rolls back action.

I had this program before, it's just when I tried downloading it, it wasn't working. I've tried everything, different versions from different sources. I'm going crazy trying because I love this program & I use it alot. If you anyone could help me I would give you the highest rating ever & deffinetly owe you one because I'm in desperate need of help! ♥


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Maybe give some free advice about: Computers?


DangerNerd answered Saturday June 11 2005, 8:29 pm:
Hello there,

The first thing we need to do is ascertain the status of your copy of Windows XP.

If you bought a new machine from Compaq, Hewlett-Packard, Dell, E-Machines, etc. you may not have received an installation disk.

I know that some manufacturers will allow you to create installation disks from the image stored on the hard drive, but only when you first set up the machine.

If you received a bundle of CDs with your new purchase, the Windows installation CD may not be labeled a very obviously. If you receive no CDs at all, and were never given the opportunity to create an installation set, you should definitely get a hold of the manufacturer or distributor that sold you the machine and get that taken care of.

The most important thing you need to make sure that you have is a sticker stuck to your case with authentic windows XP serial number.

Microsoft doesn't give a damn about the media. You can hop up on any filesharing client and download a Windows XP installation CD. It isn't worth a damn without a valid serial number.

Microsoft has actually done this very intelligently. Through their online authentication service they have made it impossible, or at least very difficult, to run a bootleg copy of Windows XP. This is a good thing if you are an authentic user of Windows XP.

Even if the people you bought the machine from used a generic drive image to create the operating system on your machine, as long age you have that serial number you are entitled to a copy of the windows XP installation CD-ROM.

Make sure they get you one. :-)

If you have the little windows XP license sticker stuck to the back or side of your machine, then you are probably OK.

If you can't find your windows XP serial number, it is time to talk to whoever you bought the computer from and get them to cough up a real windows XP license. Let us assume for the moment that this is not the problem.

The first thing to do is to make sure that you have gone to Windows update and downloaded all the applicable updates for your operating system.

[Link](Mouse over link to see full location)

This may take some time.

One of the updates should be Windows installer version 3. You can get that file directly by going here:

[Link](Mouse over link to see full location)

... This should be one of the first thing should try.

Once you get the updates done, try the installation again.

If you still experience the problem after performing these updates, please
contact Jasc Technical Support at techsup@jasc.com

You can also ask me another question here telling me the steps you have completed and the new error messages that may have been generated and I will continue my research on your behalf.

Please let me know how it goes.

Sincerely,

DangerNerd.

P.S. I will post this in response to your public question so that anybody else having the same problem will be able to get the answer.

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Sporkster answered Saturday June 11 2005, 3:10 pm:
If you're having this many problems with downloading the trial version, just give up on downloading it. PSP, though not the <i>best</i> graphic editing software, is a really good program. Go ahead and buy the whole shabang at your local Best Buy. The last time I checked, they had this $30 (or was it $50?) for PSP. So it would end up costing you around $70, $80. If you're going to be using it for awhile, it's definitely worth it to buy the program.

If you don't want to buy it, keep trying to figure out what's going wrong with downloading the trial version. Are you downloading it to the right folder? Do you have enough disk space? Is the software compatable with your computer? Chances are there's probably just a tiny little thing you're doing wrong that's messing up the whole download. Try downloading it again and going through the previously mentioned list to make sure you're doing everything right.

I'd still go ahead and buy the software, though. I hope this advice helps you, and if you've got any more questions you'd like to ask, shoot!

<3 Sporkster

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PurplePensRawkMe answered Saturday June 11 2005, 1:54 pm:
Okay. i'm pretty sure you download music right? same thing. PSP isn't all that great. and it's over-priced. My psp cost $80 bucks, and i STILL don't see why i bought it. My advice is USE another program. cheaper, and better. lol. xox&hearts;ashh.

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LETSGO answered Saturday June 11 2005, 12:46 pm:
okay, well you need to call the windows xp place or you local network to send you the cd. that means that you have to basically start off from scratch. thats what i had to do.
rate please.
hope i helped.

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