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Stressed out with work
Hi I am a 24/f I have had a really hard time with keeping a job, and about two months ago I got a job as an appointment setter, where my job is to call local government agencies such as city halls and county offices to see if where they'd be at with their website. I work for a company where we do websites for cities and counties. I call people but it's really frustrating. I constantly get rude people that hang up on me and yell at me over the phone. I try not to take it personal, but it's annoying because since I've started I have only gotten like maybe 5 presentations. We set up presentations and then someone else shows them what we have to offer. The girl that sits next to me has gotten like 30 or more at least. I'm so sick of it. She acts like little miss perfect. I asked my boss today how I Was doing and he asked me if I've been making 25-30 calls. I told him I was, and I usually do make like 25 calls. His response was "well since Amber has left we haven't gotten many presentations. My boss is the sales manager, and they really seem to like Amber. She's a kiss up, I mean seriously, I'm not jealous but when I first started with her I notice she'll go overboard with compliments. She hasn't been at work since her car recently broken down and she was trying to find a new place to live at. I've tried to be her friend and hang out with her, but she never answers her phone. I'll text her but she doesn't respond. She's said before that she's wanted to hangout but doesn't do anything. But anyways I'm sick of this whole thing. I do enjoy my job, but I'm scared I'll get fired again for the billionth time! I've gotten fired before because I didn't like my job or value it. And now I'm trying but it's so difficult. Right now I'm on a 90 day probation, and then they'll see if they want to keep me. I know if they don't I'll just have to get another job, but I really don't want to do that. I understand that it's not end of the world, but I'm tired of starting over. Also I'm tired of waking up everyday going to a job knowing that I suck at it. So what could I do different? If it helps we do follow a script. I follow the script exactly how my co workers do, and yet I still have a hard time getting appointments. So what should I do?
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I doubt I can offer any constructive assistance with Amber. What I know I can do is offer you some constructive assistance with your job.
The telephone is a very intrusive device. It knows no bounds as to what it may be interrupting when it rings. This is why you get so many irritated, frustrated and rude people. When you do contact someone willing to listen to you everything depends on your voice. How you sound is the key to making the sale for the appointment.
First: I'm certain you have some sort of written or as it is called a canned presentation to give over the phone. You should know this presentation cold and not be reading it. It has to sound natural not canned. The person you are calling should be able to interrupt you ask questions and you should be able to adapt the presentation accordingly. When you can do this you will sell more appointments.
How you do this is simple. Practice, practice, practice at home in front of a mirror. Yes in front of a mirror because you need to smile and you need to make that smile heard over the phone.
When you know the presentations cold practice with some friends. You in one room them in another, not face to face. Talk to the mirror so you see your smile and have your friends interrupt you and ask questions. Then ask your friends to critique you. If you do this I guarantee your sales will slowly improve as your confidence improves.
Second: Take a mirror to work with you. Place that mirror in front of you, starting tomorrow. Make sure to smile when talking to a prospect. That smile will be heard. Just smiling should help improve your numbers.
If you do as I suggest in First, and learn the presentation cold and not read it you will improve. I can tell when someone is reading their presentation. It turns me off in a flash. It does so for two reasons. I was in sales and sales management for over 30 years. I blame sales managers for not properly preparing their sales people before throwing them to the wolves. Properly prepared will bring success. Part of properly preparing someone for your job is taking the time to role play with them until they have presentation down cold and can do as I have suggested to you.
Time and time again I have proven that a properly prepared sales person will be more successful than someone who is just handed a presentation and told to go sell.
As for Amber forget about her for now. Your job for now is to prove you are worth keeping after the probation is up. Do as I have instructed and the more comfortable you become with what you selling the better you will be. One other thing it. is okay to go off script and make it you own. Just remember not to offer anything that can't be delivered.
Good luck, I know you want to succeed. Follow my advice and practice at home and you will be successful.
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