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humorist-workshop

USPS Media Mail package has not arrived


Question Posted Thursday August 28 2014, 5:49 pm

I sent two packages via media mail (books) from LA to NYC on the same day, and the expected delivery date for both packages was Wednesday, Aug. 27. One package has been received, however the other one has not. Tracking information indicates that it left the Jersey City, NJ post office on Aug. 24, so it certainly should have arrived by now.

Is it common for media mail packages to arrive separately, or for there to be a delay in delivery (even though both were mailed out the same day)? Or does it seem one package was lost? I would hate for that to happen...


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adviceman49 answered Friday August 29 2014, 11:10 am:
It is not as uncommon as you think. The same thing can happen even if you used FEDEX or UPS. It all depends on what happens in the first sort facility. The two packages can become separated going into two different shipping containers and on to two different trucks. One truck may have a more direct route to LA while the other truck may be broken down and resorted several times in route.

Check the tracking information again and see where USPS says the package is. If it is not delivered by Tuesday call USPS, the number should be on the tracking document, and have them search for your package. It does happen that a package falls off a conveyor and gets lost for a few days. Until it is missed and a search is requested it can remain lost.

I had a package lost on the receiving dock at the local FEDEX facility when it was taken off the truck as the truck was full. No one bothered to bring it back in and reschedule it for delivery. In other words you have to allow for the human factor as well. Your package might get misplaced but I'm sure it is not lost.

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