I recently found my old Env Touch cell phone that I stopped using when I upgraded to another phone a few years ago. I turned it on and discovered I still had a ton of pictures and videos in it that I would like to keep. I know you can plug phones into the computer using their USB cord (which I have and it's definitely the cord to this phone) and you can download the pictures/videos to your computer.
Well, I've been trying to do that. When I plug everything in, my phone screen tells me it's syncing my music (I have none on that phone) A window pops up on my computer giving me a different list of opinions and the last 3 are various ways to import pictures and videos. So far I've clicked on all three to try, but it won't work. My computer will tell me I have no new pictures/videos to import, which is false. I have about 10 videos and 200 something pictures still in this phone. The phone is fully charged, working perfectly fine. I can't figure out what's wrong. Can anyone help?
rainhorse68 answered Wednesday March 20 2013, 4:40 pm: No definitive answer I'm afraid but might shed a bit of light as I've had to download pics to a computer that didn't have the cameras file transfer software or drivers istalled many a time. When the phones plugged in and switched on look to see if the phone has 'appeared' in the list of drives, AS a new drive. I think pc's default to calling anything they haven't got a driver for a 'mass storage device'. You should be able to 'open' the drive and drag and drop everything listed onto the pc, and see what you've got later. If the pix & vids are on an SD or micro-SD card and not the phones internal memory, your laughing. Get a card reader (cheap as chips), put the card in the slot and plug the card reader into your pc. Unless it's corrupted, it WILL appear as a new removable drive and you can DEFINITELY drag them onto you pc like you'd copy or move any other file. Always do that myself, but all DSLR's use memory cards...so might not be much use to you? Not a computer Wiz, but hope it's some help?? ps...if the phone had a drivers/utilities disc...make sure it's installed on the pc you're using as first port-of-call, naturally. [ rainhorse68's advice column | Ask rainhorse68 A Question ]
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