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!!!!!Internet sound not working!!!!!!!


Question Posted Thursday December 20 2012, 12:59 am

(PLEASE TELL ME HOW FAST)


So my internet volume isn't working. I just (like 20 min. ago) was messing with my recording system for the screen, trying to figure out if I can record the screen with the actual, original sound. Anyways it said something about retry so I did. Nothing. Than on the second time it said run so I was just like whatever (and I know, very stupid of me :/) and clicked run. It didn't work but when I was trying to play youtube or netflix it wouldn't work. So I went on itunes and everything on my laptop works.

The internet doesn't. I am a young teen meaning middle school so don't make this too diffiult on me please. I've tried this shift+esc thing than control panel and I have no freakin' idea what task bar is... so I need major help.

But yes I'd like to try this on my own and repair it without spending money, or having to call someone in.

Thank you in advance.

HURRRRRRRRRRRRRYYYYYYYYYYYY!!!!!!


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DangerNerd answered Thursday December 20 2012, 10:13 am:
Hi there,

First things first: If you haven't already, please restart your computer.

Once you have done that, and verified that you still have a problem, then here is the next step:

RIGHT-Click the speaker icon, down by your clock (lower right side most often) and then, click "Open Volume Mixer."

You will then be presented with a bunch of volume control sliders. You will be able to scroll the list of them left and right, if the one we want isn't right there.

Look for one called: "Internet Explorer" (or FireFox, or Chrome, or Opera... whatever web browser you use) and make sure it isn't muted, and the volume slider is all the way up.

If that doesn't help, then this is next:

I am going to roll with the idea that you are using internet explorer. If you aren't, then you can write and let me know which browser you use, and I can walk you through this next step in a different browser:

On the file menu in IE (File Edit View... etc.) Click "Tools" then "Internet Options."

Click the tab titled "Advanced."

Scroll down the list of options until you see a section called: "Multimedia."

Look for a checkbox that says: "Play sounds in webpages."

Make sure that box is checked.

Restart your browser if you checked that box, and you should be in business.

If not, then let me know.

A couple things you should know:

The system tray is that place on the lower right where your clock is.

The task bar is that bar across the bottom of your screen where all the programs you currently have running are shown.

Maybe this will help for the future when you need to follow instructions for something else.

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