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computer virus on my laptop... how do I restore my laptop completely?
hello i have a hp pavilion g7 laptop that i purchased a year ago. now it has an annoying virus that comes up and locks the computer when it starts up. i know there is a way to restore it completly or back to a previous date but i cant remember how to do it. i dont have a restore disc. can someone please help?
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Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
Well, you know this type of virus that you are describing is probably a Trojan.cryptlocker or a Trojan.vundo or a trojan.ransomware.What you need to do is to go to this site and then follow the steps below.
[Link](Mouse over link to see full location)
now :
1) Download the antivirus software by clicking "Download free trial" box.
2) when it's downloaded just install
3) When installed open it and press "Live Update" then press the "Live Update" box.
4) When completed, close the antivirus software and reopen it again.
5) Press the "SCAN" box
6) Then press NORTON POWER ERASER (NPE)
7) Install it if it is required
8)run norton power eraser
9) Press the "SCAN FOR RISKS" BOX
10) wait untill scan is finished.
11) Then (the program might requires for a restart ) if not just press "FIX NOW" and then restart your computer.If it needs restarting before that , you should restart your computer and wait until the NORTON POWER ERASER pop-up
.Then press "fix now " and restart your computer.
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Have you considered trying any anti-virus/virus removal programs? Some are free, while others do cost money. But in the end, it is totally worth it. If not, to restore computer to a previous date (it is NOT guaranteed to remove the virus though).
One way is being able to get onto your desktop.
1-start
2-accessories
3-system tools
4-restore system
5-choose date and or time
6-restore
If you are unable to get to your desktop, then at the first loading screen (Where you would push F8, F10, F11 etc, depending on computer model)
HP Press the power button to start the HP. Press and hold the F11 key to launch the HP Recovery Manager from the recovery partition. I am not sure if you need the disc or not. It varies. I've never had the need for disc, but I don't know about HP. Best way to know is to try it.
I would also suggest you get an anti-virus/virus removal program. Avast anti-virus has always been wonderful for me, and one version is free. BUT, it really depends on what you would most prefer to use.
You can look online, as I am sure there are plenty of sites out there to help you in this situation.
Good luck. Hope this was helpful.
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