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Password reset for windows live
I am trying to help my Aunt recover her windows live e-mail account. I received an e-mail from her account stating she was in the UK with a sick cousin and needed funds. I knew what had happened. But I am so frusterated with the help center. Without knowing better, she got phished & answered the questions from an e-mail looking legitamate, from windows live stating; in order for this account to remain active, fill in the info requested. Evidently they changed her password since when she tries to sign on, she gets the message password does not match. She needs this account for her work at school where she works with problem children. It was set up by another nephew and I am in a different state. I have gone through all the steps in the help center and recieved back a response (not enough info to prove the account has been hijacked). I have all the info she could provide & I have A++ training but have hit a brick wall with the help center. I'm frusterated...
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I could be wrong here but my best guess is that they believe you may be trying to hijacking the account. You are attempting to fix the account from a computer other than the one they are use to seeing on their server.
You may need to have your cousin who originally set up the account repair the account from the computer it was set up from or from your Aunts computer if they are different. The other thing that you could do is have you Aunt email them from her computer, if possible as I am not familiar with widows live I don't use it, telling them of the problems. That she has asked you to fix it and give them your computer ID info.
As I said this is only a guess on my part but is logical to me and there for it makes sense that they would not accept anything from you in an effort to protect your Aunts account.
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