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busy as a barista!
i work in a coffee shop and i'm usually by myself because it's a small place. i love my job, but most of the time, i work the busiest shifts so i'm dealing with tons of customers alone! i just wanted to know if anyone has had barista experience, if they could tell me how to handle customers at the register waiting to order and making drinks for customers who are waiting for their drinks to be made. thank you so much!
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Aknowledge the customers that are waiting. Tell them you will be with them in a moment, smile, look them in the eyes. Engage your customers with some conversation if you can, not too much that it slows you down but just enough that you keep them entertained and not focused on the fact that it is taking too long. Keep yourself in positive spirits. There is only so much that you can do.
Make sure that you are serving the customers in the most timely fashion that you can. If taking a few orders at once and charging them after seems like the best idea. Do that! Do what works, try new things. You want to serve them as quick as possible and make their experience pleasant.
You need to manage your stress well and though i may not have given you the best advice, im happy that you are seeking for answers on how to deal with this. Shows that you are committed in many ways.
I'd say find a system that works in terms of how to do things the quickest way possible and you will get faster at it. I think good customer service is key as well. I definitely dont like when I walked to get a coffee on my break, only having to leave without getting it. But if you are working really hard, and putting in lots of effort and acknowledge me and show your willingness to serve me, that helps a lot.
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