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Can anything be done about this?
There's this store that my mom always goes to. And I would describe my mom as a kids but not really; she asks so many questions and stuff that some people may get really annoyed, but it's part of the job right?
So at this store there's a make up section and she wanted to return stuff and the usual lady that works there didn't allow her to and my mom said that she didn't use any of it and the lady called my mother a LIAR and she seems pretty bothered by it and now I'm bothered by it. So in the end SHE apologized saying that she'll keep it and left! Unbelievable that she got..abused? and apologized!
Can there be something done about the lady or is it freedom...of speech? I just think that that's rude and while lots of jobs have rude workers, this is a store that many older adults go to and workers should be mature and patient too. And if the lady was like this to my mother, imagine how much worse she could be with someone else!
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If the lady was overly rude then of course complain to the manager. There is no excuse for name calling.
Keep in mind though that some things are NOT returnable to stores. Makeup & underwear are a couple that are common knowledge to most adults.
Your mother may not have used the makeup, but there is no way to prove she didn't. If the package is opened, there is no way to put it back out for sale. Reasons for this below...
From :[Link](Mouse over link to see full location)
Diseases Spread Through Makeup
Cold Sores
Unlike bacterial infections such as pink eye, you cannot get rid of cold sores with medication, since they are caused by the herpes simplex virus. Usually appearing as small, fluid-filled bumps on the skin near the mouth and lips, cold sores can appear up to 20 days after you are exposed to a person carrying the herpes simplex virus [source: Mayo Clinic].
Although a group makeover can seem like fun at the time, an outbreak of pink eye or another infection is not. Diseases aren't just spread through close friends; you can also pick them up if you use the tester products at the local beauty counter, or if you have a department store makeup consultant give you a makeover. In fact, one study found staph, strep and E. coli bacteria in department store makeup tester products [source: Wu]. Without safety precautions, a carefree makeover day can turn into a visit to the doctor.
One potential, and particularly pesky, result of sharing eye makeup is getting pink eye, also known as conjunctivitis. This infection of the lining of the eyelid results in red, itchy, watery eyes and can last for up to two weeks [source: Mayo Clinic]. Pink eye is very contagious, so it is easy to spread among people sharing the same makeup. If you come down with this disease, a doctor can prescribe medicated eye drops to clear it up within a few weeks, but you won't be able to wear eye makeup or contact lenses in the meantime.
Swapping lipstick with a friend who is infected with the herpes simplex virus, which causes cold sores, can pass the virus on to you. You can contract herpes even without visible cold sores present on the infected person -- and remember, there's no cure for the herpes viruses. Just one incidence of sharing your lipstick can lead to a lifetime of contending with the condition if you contract the virus.
In addition to keeping your cosmetics to yourself, ensuring that what you own is still in working order can also prevent disease. Keep reading to learn how to avoid makeup contamination.
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talk to the manager of the store. if the store is part of a chain, ask the manager if there is a number you can call to talk about customer service of the chain. I know my mom tried to do this at a Walgreen's and instead of giving her a hard time, they just gave my mom the product for free.
Also, if it is a larger company, contact the Better Business Bureau. Companies care about their ratings and how they are perceived.
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go to the manager of that store and file a harrassment report. freedom of speech or not, that lady has no legal right to call one of her customers a liar, since she doesn't know your mother or know how she used the products she bought there. the manager will deal with punshing this woman, and he may even give your mother a refund, i'm not sure. but no, its not right and it is very rude. do what i said, and she'll be put to justice.
take care :) and its very nice of you to look out for your mother.
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