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increase in broadband/telephone package
i have been with the same company for internet connection for several years. Orange took over the company sometime ago and i changed my package to Home Max which was $24 per month. apparently my 'contract' has expired and they have increased the cost to over £32 per month. i am a disabled pensioner living on my pension and cannot afford such an increase. is such an increase legal?
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Yes, such an increase is legal. It is just like they do with credit cards. One moment they can have it at a 10 percent interest rate, and suddenly they can put it up to a 65 percent increase. Because your contract expired, they are able to do whatever they want to it as long as you are still using your internet provider. I would suggest getting another ISP = Internet Service Provider, or if you do not want to get another one, see if you can't negotiate any changes within the company.
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