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HELP COMPUTER PROBLEM!!!!


Question Posted Friday January 9 2009, 9:49 pm

thank you for reading this in advance

when i turn on my laptop,
it pops up and error message
then a blue screen comes on saying
something along the lines of :

if you've seen this message before,
disable catching and shadowing of drivers
try starting the computer in safe mode
(which i did and it only works in safe mode)

i tried everything and once it
enters that screen, you can't get out
PLEASE HELP!!! i'm in desperate need
of my computer


[ Answer this question ]

Additional info, added Saturday January 10 2009, 11:40 am:
oh and i found out it was called the "blue screen of death"

i still can't find a solution though. any help?
.

Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?


theymosAlt answered Sunday January 11 2009, 12:03 pm:
This is theymos. 0x00000050 usually indicates a driver problem, the other numbers tell you which driver is causing it. It's probably caused by something you changed recently. Unplug all of your USB cables and uninstall drivers in add/remove programs.

If that doesn't work, go to C:WINDOWSMinidump. The numbers that make up each filename in there are dates. Email the most recent one to me as an attachment. Here is my email address:
[Link](Mouse over link to see full location)
If the minidump file is more than 10MB, upload it here instead, and then just send me the link by email:
[Link](Mouse over link to see full location)

In the future, email me or ask me a private question instead of giving info in feedback. You aren't notified when I edit my answers, so I have to use this alt account.

[ theymosAlt's advice column | Ask theymosAlt A Question
]




theymos answered Saturday January 10 2009, 10:17 pm:
What numbers did it give you? Like:
STOP: 0x00000050 (0x000000AB,0x00023454,0x12345678)

Also, did it say something like this:
The problem appears to be caused by: 123.dll

Or like this:
IRQL_NOT_LESS_THAN_OR_EQUAL_TO

Did you recently install any new hardware? Or new drivers? Or updated Windows?

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]



kristamikele answered Saturday January 10 2009, 12:34 pm:
It sounds like your computer got some bogus virus. Best Buy, or another computer store can bring it back to the factory postion, but you will lose all of your information and software.

[ kristamikele's advice column | Ask kristamikele A Question
]

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