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HELP!!!! bellsouth (at&t) DSL
ok...i moved house a few months ago and the people at bellsouth said they couldnt give me internet because they didnt have it in my area...well finally a few days ago we got it in our area and the guy came to my house and said "just plug in the modem and it will work" so i did...and now the internet light is red, sometimes going off. and the other lights are green. how do i fex this? ive called but those people there are well...no help as we all know. i just want high speed internet finally!!
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Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
This may be a situation that you can fix yourself! AT&T or bellsouth for us old guys, connects based on a network protocol called PPPoE (Point to Point Protocol over Ethernet). Wow thats boring, but... PPPoE requires some device to authenticate. That means, that you will not get connected unless either your DSL modem, your router, or your computer is sending out a username, and password that lets you on to AT&T's network. Usually on Bellsouth / AT&T's DSL, your modem ( supplied by them) handles this job. When you first hook up to the modem they sent you, and try to go to the Internet, It takes you to what looks like a web page but is really a setup routine for your modem. It will ask you your username and password then. If you don't get this page, then open your Internet Browser ( Internet Explorer... the big blue "E", or whatever you usually use to Browse) and type in the "address" bar ( this is the place you usually put the www. stuff) 192.168.1.254 and hit enter. The default "address" for bellsouth modems is the address above. It should ask you for your username, and password. If it does, then your email address that AT&T assigned you is the username, and the phone number that the DSL is on is usually the password. Don't use the area code, just the 7 digits that your DSL is on.
I can't begin to tell you how many folks have been left with a monthly DSL bill, and no access until we come out and set the modem up.
Give it a try, and if you still have problems, consider having a local computer guy take a look.
Hope this helps. I can give you more detailed modem setups and router setups ( if you are using a router to let more than one computer use the Internet connection) by email.
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This is a problem only they can fix. Be assertive and force them to help you with it.
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