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Ordered Christmas Present
Last Thursday (Dec 7) I ordered a present from a website with the regular 7-13 day delievery.
On Monday (Dec 11) I recieved an email from them saying that gift was out of stock and they canceled the whole order.
Later that same day, I got another email saying they confused the item with another one; the item I had ordered wasn't really out of stock, they just got confused and thought it was. In the email, it said I'd have to completely re-order the present if I still wanted it (in which I do).
Whenever I went to the site to order it, I get a message saying "We cannot calculate shipping costs on site. Fax order to us". I sent them an email telling them "I am highly unsatisfied with your service. I was expecting to get this by Christmas without getting the express shipping. Now whenever I try to order the present, it says that the shipping cannot be calculated. What an inconvience."
My question is, would it be right for me to ask them to pay for my express shipping since it is their screw up?
Sorry if this is long/confusing. Don't hesitate to tell me to clarify. Thanks. :]
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Personally, I feel it appropiate for you to ask them. If they want to continue getting customers, they should pay it. I also applaud you on your matureness of the situation; in the email you sent to them and on here. If they reject your question, then tell them why you believe you deserve it unless you started with that first. If they do pay it, don't forget to send a thank-you.
hope i helped
xo
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It is right for you to ask. You should. They may or may not do it for you, but you do deserve it. :)
Please realize that not only the post offices, but companies that ship out items are working overtime around this time of year. So many people are ordering things that the companies just can't handle it. You should have ordered this long ago if you didn't want any problems. Even if the whole thing had worked, it probably would have taken more than 13 business days for it to go through the mail. At the end of November, I had a package sent overnight and it took a week to get there. Next year if you are going to be ordering things online, plan ahead and do it way earlier than this. Expect things like this to happen beginning as soon as Thanksgiving.
I hope everything gets straightened out. Good luck!
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I definitely think it would be right of you, in fact, I'm surprised they didn't offer. And if they refuse, I would try and take my business elsewhere (although admittedly it sucks if you can't find what you want on a different site, or you find it but not at the same price).
They screwed up, and you shouldn't have to pay for it.
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