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Expert Help Needed Browser Settings
Hi, hope someone can help. When I attempt to log on to my bank site, the session immediatly times out and logs me off. The tech person at the bank says the problem is from my end, and is probably my browser settings. This suddenly started happening 2-3 weeks ago and I haven't been able to log on since. This is what I have tried with no avail: I have changed the cookie settings to accept all, to accept none. I turned off the firewall. I uninstalled some windows updates, thinking it happened after that time. I have changed the security settings to low. I cleared the browser cache. I increased the days for the history. Nothing is working and I am desperate because I do all my banking online. I can log in from my computer at work, but I am not supposed to use it for personal work, so really it is on my end. Please Help.
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Hello there,
Having experienced this personally, I understand the frustration. Recently, Microsoft put out a security "patch" which kills access to most sites using any kind of encryption.
The result? Exactly what you would expect. You, and many others, can no longer access your on-line banking sites.
As Spacefem already mentioned, you should download and install the FireFox browser, if you haven't already. Once you have that taken care of, try your on-line banking, credit union, or whatever else in FireFox... I bet it will work just fine.
[Link](Mouse over link to see full location)
If you are a victim of Microsoft "fixing" things, then head over here:
[Link](Mouse over link to see full location)
... for the step by step troubleshooting walk-through from Microsoft.
In conclusion, it is best to START by making sure that it is a fault in IE, by installing FireFox:
[Link](Mouse over link to see full location)
... Once you have verified that it is IE, you should make sure you have visited windows update again, JUST in case they have a new patch which, when installed, fixes your problem.
If not, go through the troubleshooter:
[Link](Mouse over link to see full location)
If you cannot reach your bank through FireFox, test your SSL security settings.
How do you test and see if your security settings are at fault? Go here:
[Link](Mouse over link to see full location)
... follow the steps and see what it tells your about your settings.
If all else fails, ask me another question with the results of your ordeal so far, and I will do my best to assist you.
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The first thing I'd do is install another browser like Firefox, that way you can narrow it down to tell if it's really a browser setting issue or a computer/firewall issue. If the new browser also doesn't work, call your ISP and see if they can help with the problem. If the new browser does work, either use it or call the bank up again and have them describe some browser settings to check... and try to get a different tech person. Anyone who'd tell you a problem is "probably your browser setting" and not offer to help out more is pretty worthless, I'd be mad.
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