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trojan horse
okay i have a virus on my computer & it's called 'downloader' & it's a trojan horse virus. i have norton & i scanned it many times & it detects that i have a virus (there's also a popup that never leaves unless i turn norton off) & it lets me quarrentine(sorry, sp) & delete it. after i do that, it says "there is still 1 infected file". why does it do that!! it lets me delete it but then its still there. i went to norton's site & it says how i could get rid of it myself, & you have to start it up in 'safemode' but that doesn't even work because i don't get a task bar in safemode for some reason. is there anyway i can delete this or do i have to dump my computer??
thanks!!
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Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
Well, you know this type of virus that you are describing is probably a Troajn.vundo or a Trojan.Hachillem or a Sonar.Heuristic.120 or a spyware.Go to the site below and follow the instructions below too.
[Link](Mouse over link to see full location)
now :
1) Download the antivirus software by clicking "Download free trial" box.
2) when it's downloaded just install
3) When installed open it and press "Live Update" then press the "Live Update" box.
4) When completed, close the antivirus software and reopen it again.
5) Press the "SCAN" box
6) Then press NORTON POWER ERASER (NPE)
7) Install it if it is required
8)run norton power eraser
9) Press the "SCAN FOR RISKS" BOX
10) wait untill scan is finished.
11) Then (the program might requires for a restart ) if not just press "FIX NOW" and then restart your computer.If it needs restarting before that , you should restart your computer and wait until the NORTON POWER ERASER pop-up
.Then press "fix now " and restart your computer.
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Ok. First go get a new virus scanner from the internet. Try it. If you could give me the name of the downloader and trojan horse then i may be able to help you. You're probably haveing trouble finding the rootkit. A system restore is also possible. I would just keep trying the way the norton site says to delete it.
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Norton..ehh...you should download AVG.. or spyware blaster. but deff AVG.
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ok, Well, it sounds like you have done just about eveything you could & it won't go away for some reason. The only other things I can think of is to...1st, try system restore. It will take your computer back to a time before this happened. If that doesn't do it, maybe if you have the windows disk, you might have to reinstall your whole system over again. That will wipe out everything & basically you will start all over again. Just make sure you save things like your music & pictures & anything else you don't want to lose. Good Luck to ya!
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