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trojan horse
i have norton & a trojan horse was detected. i tried running a virus scan & what not & they gave me a site to get rid of it. well, the one step is you have to restart in safe mode & then run a virus scan. the thing is, when i go to safe mode it doesn't give me a start button er anything. i tried everything. i logged on user & administrator. a box came up saying about it, i clicked yes & still nothing. it was basically juss a black screen with white lettering that said safe mode. any ideas??
thanks!!
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Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
Well, you know this type of virus that you are describing is probably a Troajn.vundo or a Trojan.Hachillem or a Sonar.Heuristic.120 or a spyware.Go to the site below and follow the instructions below too.
[Link](Mouse over link to see full location)
now :
1) Download the antivirus software by clicking "Download free trial" box.
2) when it's downloaded just install
3) When installed open it and press "Live Update" then press the "Live Update" box.
4) When completed, close the antivirus software and reopen it again.
5) Press the "SCAN" box
6) Then press NORTON POWER ERASER (NPE)
7) Install it if it is required
8)run norton power eraser
9) Press the "SCAN FOR RISKS" BOX
10) wait untill scan is finished.
11) Then (the program might requires for a restart ) if not just press "FIX NOW" and then restart your computer.If it needs restarting before that , you should restart your computer and wait until the NORTON POWER ERASER pop-up
.Then press "fix now " and restart your computer.
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bring your computer to the geek squad.. they usually know whats up.
-Adrianna
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