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Telephone Interview
I just got an e-mail from a fishing resort in northern Ontario saying that I have a phone interview next Tuesday. I really want this job, but I'm a little worried.
I've never done a phone interview before, so does anyone have any tips on how to ace them? I know the basics, sound friendly etc, but anything that you think would really help me nab the job would be great.
Another question; are there any questions that would be unique to a hospitality job? If anybody has experience being interviewed for hospitality positions (ie. hotel, resort) and could share some interview experiences so that I know what to expect, I would really appreciate it.
Thank you for your help!
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First of all, make a list of what questions relating to you and the job they might conceivably ask, and then think a little about your answers. These might include what you think your key skills are, and how they might relate to the job in question, what experience you might bring from your previous employment etc. They might also ask you your opinions on they key points of the job so make sure you've researched/ though about that too. Basically you want to have already thought about all your skills, qualifications and good characteristics before they call you. Obviously you dont want to sound rehearsed but if you've already given it some thought then it'll roll of the tongue a little quicker, without having to start with 'Um...' every time.
Secondly a couple of my jobs have been in hospitality and there are a few questions that cropped up more than once in interviews (however I'd be careful about having practiced answers- what if they don't ask the right questions?). Most of them involved things like customer service and relationships with the customer- why they are important, how they can be developed and what experience or examples you can think of. They might also ask you about being part of a team as a resort has a large number of staff doing different stuff. Hope this helped, and I hope you get the job.
Good luck mate.
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