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faq
What's the appropriate response when someone e-mails you a question that's addressed in your site's Frequently Asked Questions page? See, I've got this forum up at spacefem.com and people just don't seem to understand the benifits that come from clicking that "FAQ" link, they still bug us all the time. Should we shame them endlessly? Politely direct them to the FAQ page? Just answer their question and accept the fact that people on the internet can't seem to learn to read?
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Just answer, "Please see FAQ" along with a link. This will stop any whiney people from emailing back to you with something along the lines of, "Well, geez it was just a question! You don't have to be so rude and stuck up! And furthermore..."
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We need MFS to answer this one, dude. Wait... unless this IS MFS. In that case, wth??? I thought you knew everything.
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send them a link to your home page, saying that they can find the faq page there. that way, you can use one of those auto-response email things, and you don't have to write the answer over and over AND if you have a counter, it means you get more hits too!! good luck!!
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Slam their heads against brick walls.
Maybe I'm just biased. :)
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say "please see FAQ section"
if it is adressed too commonly, put a sticky (like the Title thingy)
SPACEFEM ROCKS!!!
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Give them a one-sentence answer a link to the FAQ "for the whole story" (this works better if your FAQ answers are paragraph-length, although I suppose if your FAQ answers are short, give the answer verbatim and point to the FAQ -- they'll figure it out).
Maybe adding a big, flashing link to the FAQ in the top-right of your forum template and your contact form will help, too.
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