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Somebody hacked into my computer..
Ok so you answered my wuestion previously, and in pretty sure you were right about the keylogger thing. According to my brother, my brother John went onto his other runescape account, he saw the guy on his account and asked him how he got on it, the guy said that we had a virus on our computer and that keylogger thing. We changed our passwords..but does that mean we are safe? What do you mean by reformatt? Is that something I do? Or do I take it to where I got my computer at and can they just handle it all?
Thanks for any further help!
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Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
First, no, your accounts are not safe. I'd honestly consider contacting runescape and asking them to temporarily freeze your account because it's been hacked, if there's a keylogger on the computer they already have your new passwords. Use the phone if at all possible, e-mail could easily end up taking forever and not getting what you need done.
Reformatting means erasing the entire hard drive and reinstalling your operating system, which you sound like you probably won't do yourself.
Best Buy (geek squad)is your best bet. Generally speaking, they're pretty good at fixing computers which have been screwed up like this. They will, however, have to go through everything. If there are pictures, videos, financial documents, etc you need to go here
[Link](Mouse over link to see full location)
And download Spybot Search and Destroy. It's a kickass little program that has a file shredder in it.
Back up anything you or your family deems important, like family pictures, any documents (like financial stuff) and then drag it into the file shredder and shred the stuff so it can't be recovered. General security, you just don't want to put personal data, etc int he hands of a guy who's paid less than fifteen bucks an hour.
Talk to your parents. You're going to need their help, and likely money, to fix this.
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