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Online Purchase Mistake: I pressed the submit button twice?
Hi tonight i was ordering something online. I pressed the submit button once it did not work for a while and i pressed it again. It turned out to put my order through twice when i only wanted one. I tried to call the store but they are not open until monday. I tried to put the tracking number in and theres no such number..im guessing it didnt get processed since the store isnt open. Im wondering will i be able to cancel the purchase and get my money back? The card is a debit card by the way.
Thanks! Im so worried!
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It's OK. It happens all of the time.
If the company pays attention to the orders then they'll probably know right away what happened and will cancel the second one. You don't want to wait for that though in case they accidentally skip over the mistake.
Call them the first thing Monday morning. Find out their hours online and give them a call as soon as they are open. Simply explain that your mouse clicked the send button twice in the browser window when you were completing your order and that you want to get that straightened out.
The package shouldn't be in transit yet then so you will catch them before they send it off, hopefully. If they are confused simply request that they refund the funds to your account since you only wanted to make one ordering purchase and not two.
I'm certain they handle this all of the time though so don't be ashamed or afraid. They'll probably just say, "OH! Ok, we'll take care of that right away!" Don't forget to thank them for helping you out in the end, by the way.
Relax for now. The charge may not even been applied to your account yet. If you don't have online banking then when you speak to the representative of the company (customer service) then they will be able to bring up your account and see what charges have been made so far.
Everything will work out just fine if you call them as soon as they are open. Don't worry too much. It happens. We all make mistakes like that.
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