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dvd rw drive problems


Question Posted Thursday September 4 2008, 11:48 pm

windows xp
1470 mb ram [just put some in]
amd 64 processor 3500+, 2.2 ghz
using both itunes and wmp
computer is about five/six years old

I installed a new internal dvd rw drive in my computer since the previous dvd rw drive wasn't working properly [import speeds less than 3x, couldn't play movies or audio cds without tremendous lag] and I couldn't find a solution other than to replace it.
Well here's what I replaced it with:
[Link](Mouse over link to see full location)
no problems installing it and it ran beautifully, I was watching movies and importing cds at speeds up to 20x. I imported probably around 20 cds and then went to do another and the speed went down to 3x, computer lagged, same thing that happened with my initial drive in my computer. Tried other cds, same speed/lag. Tried playing a dvd, once again it lagged so much.
So is this something I can fix? or is it the fault of the dvdrw drive itself.. if it is something I can fix could you give steps to fix, I don't know much about computers. thanks to anyone who tries to help.


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theymos answered Friday September 5 2008, 4:48 am:
The drive is probably defective. Return it for a replacement. Malfunctions are pretty common with new hardware, especially when you buy online.

If you're sure the drive isn't defective, make sure the drive is connected properly, try moving the drive's jumper into different configurations, make sure your antivirus(etc) isn't interfering, check that the drive was detected properly in BIOS, and verify that your power supply is working properly.

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