|
Computer is freezing
Um, I am horrible with computers...so bare with me.
It's a desktop. On the screen corner, it says HP vs19e. On the box with the power button and CD slot and stuff says Microsoft Windows XP MEdia CEnter Edition & on the bottom it says HP Pavilion a1630n
That's about all the information I can get you on the computer...it's running on Windows XP...
Um, well, the computer used to be really fast and good with working well. For the past several days (maybe like 2 weeks?) it's been going really slow & it kept on "freezing" for like 2 min then going back to its slow state but never fast again. Well, my mom restarted the computer today and it has like one user setting so it goes straight to the screen with the screen saver thing on there...not the screen with buttons to choose which user you are. Well, anyways as soon as it gets restarted, it freezes. Usually, AIM would come on then something with MioNet then the MSN application then WeatherBug Desktop thing. Well, AIM comes up then it freezes. We can't move the mouse, the keys aren't working (I can't press esc or del+ctrl_alt or the start menu button or anything!) The mouse won't move at all and it's not responding to anything. We've tried to restart it, unplugged and replugged the mouse thing to the box and stuff but it's not working =/ What can I do to get it work or what's wrong with it?
15/f
p.s. Sorry if I gave you a bunch of random, useless information but I don't know computers and I don't know if you need this or not so better give you everything I know then not enough...also, sorry about the confusing descriptions...I don't know the correct terms =X
[ ]
Want to answer more questions in the Technology category?
Maybe give some free advice about: Computers?
There could be a number of things wrong and a few different fixes. You could easily call Best Buy's Geek squad and get charged out the you know what.
You may just need a simple RAM upgrade. Your processor could be taxed too. Try uninstalling or disabling Weatherbug. I've seen problems with this in the past, being a system resource hog.
You could also try an anti-spyware program such as Spybot Search and Destroy. I'd also recommend a virus scan, defragmentation and checking the hard drive for bad sectors.
Be careful on what software programs you install. Some programs may look good but contain viruses themselves. Here's a few programs tried and trued that do not contain viruses or ad-ware. These programs are free too.
Spybot Search and Destroy
Ad-Aware
Comodo Firewall Pro
AVG Free Edition Virus Scanner
Last but not least. If you've tried all you can, start backing your important files up. Actually, you should back your files up periodically anyway. You can back up to CD-Roms, DVDs or use an other hard drive. Then do a "clean" install of Windows.
]
It sounds like you have contracted a virus in your computer, especially if you are downloading a lot of things on it. OR the CPU unit has gone out, which will end up requiring a new one.
If you have a geek squad where you live, it is best to call them out to take a look at it. If there is no geek squad there, contact the place you got the computer from for details on who to work with to get the bug removed or system cleaned. If you have an option to scan for a virus you can also do this, but it will require getting past the screen saver. You can click on whatever security or firewall you have on the system - or nortons if you have it on there.
Good Luck I hope they can bring it back to life and that you haven't lost everything on there.
]
More Questions: |