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Help with a Zune


Question Posted Friday February 15 2008, 2:33 am

I just bought a Zune. Hooked it up, the computer recognized it was there, but, when I tried to install it, it is telling me that either my zune or my windows needs to be updated! It is Win XP. When I go into the device manager the Zune is just under "other devices" or something like that & both of them have an exclamation point beside them. Please help me if you can. Thankyou.

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theymos answered Friday February 15 2008, 2:50 pm:
Open Internet Explorer and go to:
[Link](Mouse over link to see full location) <update.microsoft.com>
Click "custom" and then install all available updates under all categories.

If the updates require you to restart, if some updates fail, or if it installs a new version of Microsoft Update itself, then you need to do that again after you restart. Continue until you have no updates, or you have updates that don't require a restart/fail.

Then try the install again. You can find the most updated version of the zune software here:
[Link](Mouse over link to see full location)
It will probably work this time. If not, contact Microsoft.

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