now :
1) Download the antivirus software by clicking "Download free trial" box.
2) when it's downloaded just install
3) When installed open it and press "Live Update" then press the "Live Update" box.
4) When completed, close the antivirus software and reopen it again.
5) Press the "SCAN" box
6) Then press NORTON POWER ERASER (NPE)
7) Install it if it is required
8)run norton power eraser
9) Press the "SCAN FOR RISKS" BOX
10) wait untill scan is finished.
11) Then (the program might requires for a restart ) if not just press "FIX NOW" and then restart your computer.If it needs restarting before that , you should restart your computer and wait until the NORTON POWER ERASER pop-up
.Then press "fix now " and restart your computer. [ konpik's advice column | Ask konpik A Question ]
anniemiller303 answered Friday June 7 2013, 5:06 am: Hey,what kind of antivirus program are you using now? If you have tried removing this Trojan with the antivirus program installed on your computer but still fail. Then it is suggested that you remove it by manually deleting its related files and registry entries from your computer. Or you can simply use a more powerful Trojan removal tool to remove this infection.
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