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hotmail e-mail account isn't working
I have a hotmail account and i would like to know what it takes to find some one in Denmark that is on the help line that will help people and stop wasting our time. 3 months ago my hotmail went down, it took a month before it was working again and nearly cost me 400 kr in telephone calls, i also felt that’s some of the staff thought it was all a big joke. Now my hotmail went down again last Friday 24.12.2010 its now 31.12.2010. I have spoken to 4 people, they have all told me something different, and im no wiser, each phone call has been around 2o minutes to half a hour. Is there anyone one can contact for some positive help.
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Maybe give some free advice about: Computers?
I'm not sure that this is as direct a response to your question as you might have expected, but unless I'm missing something, this is the general situation.
(It should be noted that I'm not at all familiar with how Internet Service is provided in other countries, but would assume that it would follow the general practices and processes.)
When you find that you can't get your email through Hotmail, try this troubleshooting:
: Hotmail is web-based. I wouldn't expect an individual account to go down and server failures aren't particularly likely with a large provider such as this. There would be fall-back servers, etc.
I think that you should look at the client aspect of the problem, meaning the setup on YOUR side.
: Are you going to the Hotmail site and logging in there to read and send email?
If so, how are things in general? Were you able to navigate to and through the site in a reasonable amount of time? Is it possible that you have a spyware / virus problem that is causing trouble that is most evidenced in your attempts to use Hotmail?
Again, I don't know what's available to you in Denmark, or if the online scanners work, etc. Assuming that they do, try Googling 'Eset Online Scan' and give that a go. (Unless you have their NOD32 client installed, then it wouldn't be necessary.)
Do a general tuneup of your computer. Clear temp and browser cache files, right click on your NIC and choose Repair, which will flush the DNS resolver cache, ARP table and other useful stuff.
Try a different browser. If you're using Internet Explorer, try Firefox. If you're using Firfox, try Internet Explorer, at least for testing.
You'd be surprised at how much the simple things can help....
If you leave your computer running all the time, do a nightly RESTART, which will still leave it up and running when you want to use it, but will help free the memory from the days's use, clear temp files, etc.
Depending on how you connect and what you equipment you have:
- power down the modem / cable modem / dsl modem
- power down the router
- power down the computer
- Wait at least 5 minutes
- power ON the router, then modem and wait until it's all up and fully initialized
- power on the computer
: If you are using an email client to retrieve your email, (Thunderbird, Outlook-Outlook Express, etc.), try going directly to the Hotmail website and checking to see if you can get your email there.
If you CAN send & receive, you should look at reconfiguring your email client. You might Google for information on how it should be set up, or check the Hotmail site itself for this information.
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I don't have a good feeling about this being especially helpful, but might be and is honestly all that I can think of to assist you.
Web-based stuff like this is just not usually a problem.
BEST OF LUCK! I know that this kind of thing is frustrating, so I hope this helps to get it sorted out.
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