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Q: Hi, hope someone can help. When I attempt to log on to my bank site, the session immediatly times out and logs me off. The tech person at the bank says the problem is from my end, and is probably my browser settings. This suddenly started happening 2-3 weeks ago and I haven't been able to log on since. This is what I have tried with no avail: I have changed the cookie settings to accept all, to accept none. I turned off the firewall. I uninstalled some windows updates, thinking it happened after that time. I have changed the security settings to low. I cleared the browser cache. I increased the days for the history. Nothing is working and I am desperate because I do all my banking online. I can log in from my computer at work, but I am not supposed to use it for personal work, so really it is on my end. Please Help.
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The first thing I'd do is install another browser like Firefox, that way you can narrow it down to tell if it's really a browser setting issue or a computer/firewall issue. If the new browser also doesn't work, call your ISP and see if they can help with the problem. If the new browser does work, either use it or call the bank up again and have them describe some browser settings to check... and try to get a different tech person. Anyone who'd tell you a problem is "probably your browser setting" and not offer to help out more is pretty worthless, I'd be mad.
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Thanks..and I was mad at the lady at the bank. She said I probably have an old version of IE..even though there is not a newer version for XP home.
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bio
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I've been in the advice column over five years now so I think I've pretty much heard it all... the love, the hate, the random insanity. I don't take it too seriously, so I'm not always giving the best advice, but my column is fun to read!
I am a 23 year old electrical engineer, a feminist, a Christian. I don't know everything but I can sure pretend to.
Disclaimer: Now that I'm on advicenators I'm getting even more questions every day. It's fast and easy for me to answer them, yes, so at least I'm answering something now, but if your question contains the words "there's this guy that I like..." chances are I won't get around to it. I'm only answering interesting questions that I haven't answered before. Register at the site and ask everyone for advice if you must have an answer, because if people read my column and boring love advice was all they found, they'd never come back.
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Info
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Website: E-mail: Gender: Female Location: Kansas, USA Occupation: engineer Age: 27 ICQ: AIM: Yahoo: Member Since: September 8, 2003 Answers: 531 Last Update: April 17, 2015 Visitors: 129597
Main Categories:
Favorite Columnists
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