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Restore/recover Samsung 6 deleted data


Question Posted Monday August 1 2016, 1:58 pm

I share a phone plan with my companion and he did a factory reset on his sam 6 because of problems he was having with his sam 6. When he reset my phone got reset also. I wasn't even with him! I lost my pics, contacts, - everything. Can I get it back?

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solidadvice4teens answered Tuesday August 16 2016, 2:53 pm:
This really makes no sense. If he never touched your phone at all and only reset his than your phone should be exactly the way you had it with contacts, e-mail and photos exactly how you had it set up.

Despite being on the same cell phone plan your phones are two separate units controlled by the individual users of both. He would have had to grab your phone and physically reset it for your contacts, e-mails, photos and everything to go poof. If he did this without consent lay into him and password, numerical and finger print your ability to log in.

Is there a way to get things back? First, I would call the technical support number for your provider or visit their outlet in the mall and tell them that all of your photos, contacts, e-mails are gone and that you did nothing to the phone and want to see what they can do and if they are permanently gone. That's your best bet.

I have heard there is 3rd party (unsupported) software available that you can use to restore it but that may be a scam that could damage your phone further if you tried. I would ask the people who provided the phone and service about what happened.

Odds are your boyfriend grabbed his and pressed System Restore to wipe out everything for his phone without backing his data up. No doubt he grabbed yours and did the same thing. There's a tab that says back up data. If that was checked all files and photos etc. are on the device. Like I said he would have had to physically delete stuff on your phone for it to reset. It just doesn't happen that you can do this on one phone and it happens on the other. You have to do it alone per each.

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