I've had my phone for a couple years now and it still works great. I don't have any problems with it except for the occasional random shut-off like once or twice a month. I'm due for an upgrade and I was hoping I could upgrade to just a new phone of the same brand because my screen is scratched a bit, but I don't have the optional available.
If I went to the Verizon store and asked to upgrade to the same phone, just a new one, would they let me?
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